Shipping and Return Policy

All products will be shipped out of California within 2 business days, unless custom or pre-ordered. We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or for any questions, you may contact us at support@lighttherapyresource.com. Please note that returns will need to be sent to the following address: 2237 Ventura Blvd., Camarillo, California 93010.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or any of our full body panel systems). Please get in touch if you have questions or concerns about your specific item.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@lighttherapyresource.com.

Please visit https://dnavibe.com/pages/getting-started for the return policy for our partner product, the DNA Vibe Jazz Band.